1. Purpose

These General Terms and Conditions govern sales made on the website www.panom-watches.com, published by Panom Sàrl, and set out the rights and obligations of Panom and its customers.
Any order placed on the site implies unreserved acceptance of these GTC.

2. Company

Panom Sàrl
Registered office: 10 rue de Weiler, L-3328 Crauthem, Luxembourg
RCS Luxembourg: B277719
EU VAT number: LU349 837 67
Contact: contact@panom-watches.com

3. Products

The products offered for sale are watches of the Panom brand.
The essential characteristics (photos, descriptions, materials) are presented with the greatest possible accuracy.
Slight differences may exist between the visuals and the final product due to manufacturing processes.

4. Pre-order and delivery times

Our watches are currently offered on a pre-order basis.
By confirming an order, the customer acknowledges and agrees that:

The product is not immediately available.

The estimated delivery time is between 6 and 12 months from the order date.

These timeframes are provided for guidance only and may vary depending on production and logistics.

In the event of an exceptional delay, Panom will inform the customer by email.

5. Prices

Prices are indicated in euros, all taxes included (VAT).
Shipping costs are added to the displayed price and specified before the order is confirmed.

6. Orders and payment

An order becomes final after full payment of the price.
Accepted payment methods: bank card, PayPal, Shopify Payments.
A confirmation email is sent after each order.

7. Right of withdrawal

In accordance with European legislation, the customer has a period of 14 days from receipt of the product to exercise the right of withdrawal.
⚠️ This period applies from the actual receipt of the watch, not from the order date.

8. Returns and refunds

The returned product must be new, unworn, and in its original packaging.

Return shipping costs are borne by the customer, except in the case of a defective product or an error on our part.

The refund will be made within a maximum of 14 days after receipt and inspection of the product.

9. Warranty

All our watches are covered by the 2-year statutory conformity guarantee, covering manufacturing defects.
The warranty does not cover normal wear, accidental damage, or misuse.

10. Liability

Panom cannot be held liable for delays or failures to deliver due to force majeure (strike, natural disaster, etc.).

11. Intellectual property

All Panom creations (designs, visuals, logo, texts, photos) are protected by intellectual property rights.
Any unauthorised reproduction is prohibited.

12. Governing law and disputes

These GTC are governed by Luxembourg law.
In the event of a dispute, an amicable solution will be sought before any legal action.
Failing that, the courts of Luxembourg shall have exclusive jurisdiction.