1. Are your watches truly Swiss Made?

Yes. All our watches are designed and assembled in Switzerland, in accordance with the strict criteria of the Swiss Made label—a guarantee of authenticity and watchmaking excellence.

2. When will I receive my watch?

Our watches are currently offered on a pre-order basis.
The estimated delivery time is between 6 and 12 months from the order date.
This timeframe is necessary to ensure meticulous production, rigorous quality control, and the delivery of an exceptional product.

3. What is the warranty on my watch?

All our watches come with a 2-year statutory conformity warranty.
It covers any manufacturing or functional defects.
⚠️ The warranty does not cover normal wear, accidental damage, or misuse.

4. Can I return my watch?

Yes. You have 14 days from receipt to return your watch, provided it is new, unworn, and in its original packaging.
Please refer to our Return Policy for more details.

5. What are the delivery times once the watches are ready?

Luxembourg and European Union: 3 to 7 business days.

International: 7 to 14 business days depending on destination.
A tracking number will be provided as soon as the order ships.

6. Do you offer international shipping?

Yes, we deliver to most countries.
Fees and lead times vary by destination.

7. What payment methods do you accept?

You can pay by credit/debit card, PayPal, Apple Pay, Google Pay, and other secure options offered via Shopify Payments.

8. Can I track the progress of my pre-order?

Yes. We will regularly update the Panom community on production and delivery progress via email and our social channels.

9. What is Panom’s philosophy?

Panom is a watchmaking house born in Luxembourg, inspired by local elegance and grounded in Swiss know-how.
Our ambition is to create characterful, exclusive timepieces for those who want to assert their style and break with traditional watchmaking codes.