At Panom, we attach particular importance to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information.

  1. Data Controller

Panom Sàrl
10 rue de Weiler, L-3328 Crauthem, Luxembourg
Contact: contact@panom-watches.com

  1. Data Collected

We collect various information when you browse our site or make purchases:

Identification information: first name, last name, address, email, phone number.

Payment information: data processed securely by Shopify and our payment providers (we never have access to your full card numbers).

Browsing data: cookies, IP address, pages viewed, browsing duration.

  1. Use of Data

Your data is used to:

Process your orders and shipments.

Provide customer service.

Send you marketing communications (if you have consented).

Improve your browsing experience and our services.

  1. Legal Basis for Processing

In accordance with the GDPR, your data is processed on the basis of:

performance of a contract (order processing),

your consent (newsletter, marketing cookies),

Panom’s legitimate interests (site improvement, statistics).

  1. Data Sharing

Your data may be shared only with our trusted technical partners:

Shopify (e-commerce hosting and management),

Payment providers (Stripe, PayPal, Shopify Payments),

Carriers (DHL, UPS, La Poste) to ensure delivery.

We never sell your data to third parties.

  1. Data Retention

Your data is retained for as long as necessary for its purposes:

Order data: statutory retention period (10 years for tax/accounting purposes).

Marketing data: until you unsubscribe.

Browsing data: limited duration (cookies up to 13 months).

  1. Your Rights

Under the GDPR, you have the right to:

Access your data,

Rectify or erase your data,

Object to processing,

Request the portability of your data.

To exercise your rights, contact us at: contact@panom-watches.com.

  1. Cookies

Our site uses cookies for:

Site operation (essential),

Statistics (Google Analytics),

Advertising (Meta/Facebook Ads, Instagram Ads).

You can manage your preferences via the cookie banner on the site.

  1. Security

We take all necessary measures to protect your data (SSL encryption, secure hosting via Shopify).

  1. Changes

We may update this policy at any time. The date of the update will be indicated at the bottom of the page.
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